Return and Exchange
Clients may request the return of products purchased online within 30 days from delivery of the order. You cannot return custom embroidered shirts.
Registered user
If the purchase was made from a registered account, you must send the return request from your account page:
- log in with your account and click on "My Orders"
- select the order for which you want to ask for a return and click on "Return"
- fill in the form that appears specifying for which items of that order you intend to request a return and specify your preference between a return with refund or product size change.
Non-registered user
If you made the purchase as a guest or without logging into your account, you must access the orders and return section by clicking the following link: RETURN REQUEST
- fill in the search form with the required data contained in the order confirmation email and click on "CONTINUE"
- fill in the form that appears, specifying for which items of that order you intend to request a return and specify your preference between a return with refund or product size change
Procedure continuation
After receiving the return request, if approved, Eurostep Commerce S.r.l. will send a written confirmation via email, containing all the instructions to be followed. Eurostep Commerce S.r.l. reserves the right to refuse returns without label and authorization number (R.M.A.).
The client may proceed by sending the goods to the following address:
Xacus srl
Via J.F. Kennedy 24
36030 San Vito di Leguzzano
Vicenza
Italy
In case of return for second thoughts, the shipping costs will be borne by the client for all the EU (exept for Italy), Extra EU and International customers.
Shipments to destinations outside the European Union may be subjected to import/export taxes or customs duties. These charges are borne exclusively by the sender.
In case of missing payment of customs duties by the sender, all costs incurred by Xacus will be deducted from the customer.
In case of return of defective items, the shipment costs for the return of the goods and any shipment for the replaced item are borne by the seller.
The warehouse receives the goods and checks the status of the items received.
If the product is returned intact, with the original card and packaging and without damages, the Customer Service will refund the price of the goods or will send a new product in case of abnormal condition of the product. In case of withdrawal, the Consumer will be refunded the payments made, excluding shipment costs.
All refunds will be automatically issued taking into account the payment method used to place the order.
